Refund Policy

Our refund policy lasts for 14 days. If 14 days have passed since you have received your order, unfortunately, we can't offer you a refund or exchange.

Refund Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. In case of approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

We replace items that are defective or damaged. If you wish to exchange an item, please send us an email at info@atelierlumee.com and send the item to:

Am Rebhof 1, 77704 Oberkirch, Germany.